If you are a Places for People or Sovereign Housing Association resident, please contact your Housing Officer for any queries relating to your property, Places for People or Sovereign Housing Association will liaise with itsyourplace Ltd if required.

Property

Q. What am I allowed to do and what am I restricted from doing at Windsor Court?

A. The rules that govern what you can and can not do are detailed in your Lease or Deeds, which in the example of a flat the Lease places certain conditions on the use and occupation.

Q. Who do I contact for general repairs in the communal areas or within Windsor Court Estate?

A. Please contact itsyourplace Ltd on 0330 660 0699 or email enquiries@itsyourplace.co.uk

Q. Who do I contact for repairs inside my own property?

A. All repairs inside the individual property should be dealt with by the leaseholder unless it is connected to a buildings insurance claim, if you are a tenant please contact your landlord or lettings agent in the first instance.

Q. There is a water leak in my apartment what should I do?

A. Please contact itsyourplace Ltd on 0330 660 0699 or email enquiries@itsyourplace.co.uk, they will be able to advise if this incident is covered by the buildings insurance policy.

Q. What can I do about nuisance noise?

A. Unfortunately this is an increasingly common source of complaint and amongst the most difficult to solve. Most Leases will contain a noise provision and whilst common sense must apply and the occasional party will not, itself constitute a problem, if the nuisance persists and any attempts to rectify are unsuccessful you should keep a record of problem that you have experienced, complete with the dates and times of the incidents and if necessary consider notifying the Environmental Health Department of the local authority, or contacting 101 who will be able to advise and direct you to the relevant authority, who will in turn liaise with itsyourplace Ltd if they deem the problem to be a nuisance.

Service Charge & Ground Rent

Q. Who do I contact if I have a query about my Service Charge payments?

A. Please contact itsyourplace Ltd who organise the collection of all service charge payments on behalf of Windsor Court (Swindon) Management Company Ltd.

Q. When do we receive our Service Charge Demand?

A. The financial year for Windsor Court (Swindon) Management Company Ltd runs from 1 July – 30 June, you will therefore receive your Service Demand prior to 1 July which will contain details of how this can be paid.

Q.Who do I contact about my Ground Rent payments?

A. Please contact the Freeholder directly for you respective property.

Q Who do we contact if we are selling our property?

A. Your appointed Solicitor who is acting upon your sale should make their formal enquiries to Windsor Court (Swindon) Management Company Ltd through itsyourplace Ltd.